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MSU Libraries LibAnswers Helpdesk

This guide explains how to use LibAnswers as a helpdesk.

There are several ways to create tickets in the new system.

Website widget

Use the "Report a problem" button in the footer of any MSU Libraries web page to report an issue, ask a question, or give feedback. This feeds into Systems and DIWS' tickets.

Please include a link to the page you're reporting about. The system does not include this automatically in an easily visible way.

Screenshot of Report a Problem button functionality

Helpdesk website

Each helpdesk has its own website where you can go to browse FAQs or report issues. As departments go live, those links will be added here and on the MSU Libraries Employees guide.

Access Services https://ask.library.msstate.edu/access
Building Services https://ask.library.msstate.edu/building
Collection Management Services https://ask.library.msstate.edu/cms
Digital Preservation and Access Unit https://ask.library.msstate.edu/dpau
Library event setup https://ask.library.msstate.edu/events
MAGNOLIA https://ask.library.msstate.edu/magnolia
MaxxSouth Digital Media Center https://ask.library.msstate.edu/digitalmediacenter
Order office supplies https://ask.library.msstate.edu/supplies
Scholarly Communication Services https://ask.library.msstate.edu/scholcomm
Systems and Digital Initiatives/Web Services https://ask.library.msstate.edu/systems-diws
Workshops and Library Instruction https://ask.library.msstate.edu/instruction

Email

Each helpdesk also has an email address that creates a ticket in the new system. As departments go live, those email addresses will be added here and on the MSU Libraries Employees guide.

 

Access Services access@msstate.libanswers.com
Building Services building@msstate.libanswers.com
Collection Management Services cms@msstate.libanswers.com
Digital Initiatives and Web Services dpau@msstate.libanswers.com
Library event setup events@msstate.libanswers.com
MAGNOLIA magnolia@msstate.libanswers.com
MaxxSouth Digital Media Center dmc@msstate.libanswers.com
Order office supplies supplies@msstate.libanswers.com
Scholarly Communication Services scholcomm@msstate.libanswers.com
Systems and Digital Initiatives/Web Services systems-help@msstate.libanswers.com
Workshops and Library Instruction instruction@msstate.libanswers.com