There are several ways to create tickets in the new system.
Use the "Report a problem" button in the footer of any MSU Libraries web page to report an issue, ask a question, or give feedback. This feeds into Systems' and Web Technologies' tickets.
Please include a link to the page you're reporting about. The system does not include this automatically in an easily visible way.
Each helpdesk has its own website where you can go to browse FAQs or report issues. As departments go live, those links will be added here and on the MSU Libraries Employees guide.
| Access and Information | https://ask.library.msstate.edu/access |
| Building Services | https://ask.library.msstate.edu/building |
| Collection Management Services | https://ask.library.msstate.edu/cms |
| Digital Preservation and Access Unit | https://ask.library.msstate.edu/dpau |
| Library event setup | https://ask.library.msstate.edu/events |
| MAGNOLIA | https://ask.library.msstate.edu/magnolia |
| MaxxSouth Digital Media Center | https://ask.library.msstate.edu/digitalmediacenter |
| Order office supplies | https://ask.library.msstate.edu/supplies |
| Scholarly Communication Services | https://ask.library.msstate.edu/scholcomm |
| Systems and Web Technologies | https://ask.library.msstate.edu/systems-diws |
| Workshops and Library Instruction | https://ask.library.msstate.edu/instruction |
Each helpdesk also has an email address that creates a ticket in the new system. As departments go live, those email addresses will be added here and on the MSU Libraries Employees guide.
| Access and Information | access@msstate.libanswers.com |
| Building Services | building@msstate.libanswers.com |
| Collection Management Services | cms@msstate.libanswers.com |
| Digital Initiatives and Web Services | dpau@msstate.libanswers.com |
| Library event setup | events@msstate.libanswers.com |
| MAGNOLIA | magnolia@msstate.libanswers.com |
| MaxxSouth Digital Media Center | dmc@msstate.libanswers.com |
| Order office supplies | supplies@msstate.libanswers.com |
| Scholarly Communication Services | scholcomm@msstate.libanswers.com |
| Systems and Web Technologies | systems-help@msstate.libanswers.com |
| Workshops and Library Instruction | instruction@msstate.libanswers.com |
