When you first log in to LibAnswers, you're brought to the Dashboard. This gives you an overview of the tickets in your queues.
Just below the Administrative Announcement box, you can browse the tickets in your queues.
Prefer tickets to be displayed in a certain specific way? You need a View! Views allow you to specify how you want to see tickets in your Dashboard.
By default, you have the option to see all open tickets in your queues ("Open Tickets"), or only the ones you've claimed or been assigned ("My Tickets").
Other views may be present if they have been shared with your queue.
You can create your own private Views, or ask an admin to create a View to be shared with your queue.
To create a View:
On the orange Command Bar, click on Admin > Views.
In the Manage Views screen, click the Create a View button.
Select options to personalize your View.
If you would like to have a shared View created for your department or working group, put in a ticket to DIWS.